Terms & Conditions — sona103

01 General Terms and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and sona103 ("the Platform", "we", "us", "our"). By accessing the sona103 website, registering an account, making a deposit, or participating in any game, sporting event, or promotional offer on the Platform, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety.

sona103 reserves the right to amend, update, or replace any part of these Terms at any time. Where a material change is made, we will use reasonable efforts to notify registered players via email or an in-platform announcement. Your continued use of sona103 following the posting of revised Terms constitutes your acceptance of the updated version. It is your responsibility to review these Terms periodically.

These Terms are written in English and shall be interpreted in English. Any translation provided for convenience does not carry legal weight. The English version of these Terms governs in all circumstances.

sona103 operates as an online casino and sports betting platform specifically designed and optimised for players based in Bangladesh. All account balances, deposit and withdrawal transactions, bonus amounts, and wagering requirements are denominated in Bangladeshi Taka (BDT), represented by the ৳ symbol throughout this document and across the Platform.

1.1 Governing Language and Jurisdiction

These Terms are governed by and construed in accordance with the laws applicable to the operation of sona103. All disputes arising from your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts designated by sona103's operating entity. By accepting these Terms you consent to this jurisdiction and waive any objection to the venue of such proceedings.

1.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining Terms, which shall continue in full force and effect. The severed provision shall be replaced with a valid provision that most closely reflects the original intent.

02 Eligibility and Age Restriction

To be eligible to register and maintain an account on sona103, you must satisfy all of the following conditions at the time of registration and continuously throughout the period your account remains active:

• You are at least 18 years of age.
• You are accessing the Platform from a jurisdiction in which online casino and sports betting activities are not prohibited by local law.
• You are acting on your own behalf and not on behalf of any other individual or legal entity.
• You have not previously had a sona103 account closed, suspended, or terminated for breach of these Terms.
• You are not a current or former employee, contractor, or immediate family member of an employee or contractor of sona103 or any of its affiliated game studio partners.
• You are not classified as a politically exposed person (PEP) in a category that would prohibit your participation on the Platform under applicable anti-money laundering regulations.

2.1 Age Verification

sona103 conducts age verification at the point of registration and again at the first withdrawal request. Players may be required to submit government-issued photographic identification — such as a Bangladesh National Identity Card (NID), passport, or driving licence — to confirm that they meet the minimum age requirement. Failure to provide satisfactory age verification documentation within the period specified by the Platform will result in the suspension of withdrawal rights until the verification process is completed.

2.2 Underage Player Procedures

If sona103 discovers or reasonably suspects that a player is under the age of 18, the account will be suspended immediately. All funds deposited by an underage player will be handled in accordance with sona103's responsible gaming policy, which may involve return of the original deposit amount after deduction of any winnings generated. Any winnings accumulated by an underage player are not eligible for withdrawal and will be forfeited.

03 Account Registration and Verification

Each eligible player is permitted to hold exactly one (1) account on sona103. Operating more than one account — whether under the same identity, the same device, the same IP address, or the same payment method — constitutes a violation of these Terms and will result in the suspension of all associated accounts and the forfeiture of any balances held within them.

3.1 Registration Requirements

When completing the sona103 registration form, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address in Bangladesh, and a valid email address. You must keep this information up to date throughout the lifetime of your account. Providing false, misleading, or incomplete registration information is grounds for immediate account closure.

3.2 KYC (Know Your Customer) Verification

sona103 operates a Know Your Customer (KYC) process in compliance with applicable anti-money laundering standards. You may be requested to provide one or more of the following documents at any point during your account lifetime, but typically at first withdrawal or when your cumulative deposits exceed certain thresholds:

• Proof of Identity: Bangladesh National Identity Card, valid passport, or driving licence showing your full name, photograph, and date of birth.
• Proof of Address: A utility bill, bank statement, or government correspondence dated within the last three months showing your name and residential address in Bangladesh.
• Proof of Payment Method: A screenshot or confirmation of ownership of the bKash, Nagad, Rocket, or Upay account used to make deposits, confirming that the account is registered in your name.

Documents must be submitted in clear, legible digital format. sona103 reserves the right to request additional documentation at its discretion. Withdrawal requests will not be processed until all requested KYC documents have been reviewed and approved by the sona103 compliance team.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your sona103 login credentials, including your username and password. You must not share your account credentials with any third party under any circumstances. sona103 will never request your password via email, live chat, or any other communication channel. Any activity conducted through your account while your credentials are in the possession of a third party remains your sole responsibility.

04 Deposits, Withdrawals, and Payments

All financial transactions on sona103 are conducted in Bangladeshi Taka (৳ BDT). sona103 does not charge currency conversion fees on BDT-denominated accounts. The Platform supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard.

4.1 Deposits

The minimum deposit on sona103 is ৳500. There is no platform-side fee applied to deposits; however, your payment provider may apply its own transaction charges, for which sona103 bears no responsibility. Deposits made via bKash or Nagad are typically credited to your sona103 account within 60 seconds of the transaction being confirmed by the payment provider. Bank card deposits may take up to 15 minutes to reflect.

sona103 only accepts deposits from payment accounts that are registered in your own name and match the identity information on your sona103 account. Deposits from third-party accounts — including accounts registered in the name of a spouse, family member, or any other individual — are strictly prohibited and will trigger a withdrawal freeze pending investigation.

4.2 Withdrawals

Withdrawal requests are processed within 24 hours for standard accounts. Players who have attained Gold VIP tier or above benefit from same-day withdrawal processing. The minimum withdrawal amount is ৳500. The following conditions must be met before a withdrawal request can be approved:

• Your KYC verification must be fully completed and approved.
• Any active bonus funds in your account must have met their applicable wagering requirements before real-money winnings generated from bonus play can be withdrawn.
• Withdrawal requests must be made to the same payment method used for your most recent deposit, up to the amount of that deposit. Amounts exceeding the deposit may be withdrawn to any verified payment account in your name.
• Your account must not be subject to any active security review, responsible gaming restriction, or pending KYC request.

4.3 Refused Transactions

sona103 reserves the right to refuse or delay a deposit or withdrawal transaction where there are reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms. In such cases, the Platform will notify you via email and initiate a review process. Funds will be held securely during the review period. If the review concludes with no breach found, the transaction will be processed without further delay.

05 Bonus Terms and Wagering Requirements

sona103 offers a range of promotional bonuses to both new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and VIP-exclusive promotions. All bonuses are subject to the specific terms stated in the individual promotion, which supplement and take precedence over this general section where there is a conflict.

5.1 Wagering Requirements

Unless a specific promotion states otherwise, bonus funds credited to your account must be wagered a minimum number of times before the resulting balance — or any portion of it — becomes eligible for withdrawal. The applicable wagering multiplier will be stated clearly in the promotion description. For example, a ৳1,000 bonus with a 30x wagering requirement means you must place bets totalling ৳30,000 before any winnings from that bonus can be withdrawn.

5.2 Game Contribution Rates

Not all games contribute equally toward clearing a wagering requirement. The following general contribution rates apply unless a specific promotion states otherwise:

• Slots (Pragmatic Play, NetEnt, Microgaming): 100% contribution per ৳1 wagered.
• Live Casino (Evolution Gaming, Ezugi) — Baccarat, Blackjack: 10% contribution.
• Live Casino — Roulette, Dragon Tiger, Lightning variants: 10% contribution.
• Sports Betting: 100% contribution on selections with minimum odds of 1.5 or greater.
• Table Games (RNG Blackjack, RNG Roulette): 10% contribution.

5.3 Bonus Validity Period

All bonuses carry an expiry date from the moment they are credited to your account. Bonus funds and associated wagering requirements that have not been met by the expiry date will be removed from your account automatically, along with any winnings generated from those bonus funds. The specific validity period is stated in each promotion's terms. As a general guide, welcome bonuses carry a 30-day validity period from the date of crediting.

5.4 Bonus Abuse

sona103 employs automated and manual monitoring systems to detect and prevent bonus abuse. Behaviours that constitute bonus abuse include but are not limited to: opening multiple accounts to claim the same promotion more than once, using low-risk betting strategies specifically designed to fulfil wagering requirements without genuine exposure to game variance, and coordinating with other players to exploit promotional conditions. Detection of bonus abuse will result in the cancellation of the relevant bonus, forfeiture of associated winnings, and may result in permanent account closure.

06 Game Rules and Fair Play

All casino games available on sona103 — including slots, live dealer tables, table games, and virtual sports — are provided by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates according to the individual rules published within the game interface itself and on the respective studio's official documentation.

6.1 RNG Certification

All non-live casino games on sona103 use Random Number Generator (RNG) technology certified by independent testing laboratories. The RNG ensures that every game outcome is statistically random, independent of all previous results, and impossible to predict or manipulate. sona103 does not have the ability to influence game outcomes for any individual player or session. Return to Player (RTP) percentages for each game are set by the game studio and are disclosed within the game information panel.

6.2 Live Casino Integrity

Live dealer games are streamed from professional studio environments operated by Evolution Gaming and Ezugi. These studios operate under their own regulatory certifications and conduct regular audits of dealing procedures, shuffle integrity, and streaming infrastructure. sona103 does not control the dealing process; any dispute relating to a live dealer game outcome should be raised with our support team, who will escalate it to the relevant studio for investigation.

6.3 Malfunction and Technical Errors

In the event of a technical malfunction, platform error, or game studio error that results in an incorrect display of game outcomes, odds, payouts, or account balances, sona103 reserves the right to void the affected bets or game rounds and restore account balances to their pre-error state. Any winnings generated as a direct result of a proven technical error are not valid and will not be paid out. sona103 will not be held liable for any consequential loss arising from a technical malfunction that is attributable to the game studio's infrastructure.

07 User Obligations and Prohibited Conduct

As a registered player on sona103, you agree to use the Platform in good faith and in accordance with all applicable laws and these Terms. The following conduct is strictly prohibited and will result in immediate account suspension and investigation, which may lead to permanent closure and forfeiture of funds:

• Registering more than one account on the Platform, whether under the same or different identity information.
• Providing false, misleading, or fraudulent information at any stage of the registration, KYC, or payment process.
• Using a VPN, proxy service, or other technical means to obscure your true geographic location for the purpose of accessing the Platform from a restricted jurisdiction.
• Attempting to exploit software bugs, game glitches, or calculation errors in your favour without reporting them to sona103 support.
• Engaging in any form of collusion with other players, whether in live poker rooms, live casino tables, or sportsbook markets.
• Using automated bots, scripts, or software tools to place bets or interact with the Platform without human input.
• Engaging in any form of money laundering, including using the Platform to process funds derived from illegal activity.
• Harassing, threatening, or abusing sona103 support staff or other players through any communication channel.
• Attempting to reverse-engineer, copy, reproduce, or distribute any part of the sona103 platform, its software, content, or intellectual property.

7.1 Reporting Obligations

If you become aware of any technical error, exploit, or vulnerability on the sona103 platform, you are obligated to report it to our support team at support@sona103 immediately and to refrain from using it. Players who report valid security vulnerabilities in good faith will not face any account penalty as a result of having encountered the issue, provided they did not exploit it for financial gain.

08 Account Suspension and Closure

sona103 reserves the right to suspend, restrict, or permanently close any player account at its discretion where it has reasonable grounds to believe that a violation of these Terms has occurred, is in progress, or is being planned. The Platform also reserves the right to close accounts for commercial reasons without requiring a breach of Terms, subject to the obligation to return any verified real-money balance to the player.

8.1 Player-Initiated Closure

You may request the closure of your sona103 account at any time by contacting our support team via live chat or by emailing support@sona103. Before your account is closed, any pending withdrawal requests will be processed in the normal course, and your remaining real-money balance will be returned to your registered payment method. Active bonus balances that have not met their wagering requirements will be cancelled at the point of account closure and are not eligible for withdrawal.

8.2 Self-Exclusion as a Responsible Gaming Tool

Players who wish to take a break from gaming for responsible gaming reasons may use the self-exclusion tool available in their account settings, rather than requesting full account closure. Self-exclusion periods of 30 days, 90 days, 6 months, 1 year, or permanent are available. Once a self-exclusion is activated, it cannot be reversed or shortened during the chosen period under any circumstances — including by contacting support. For full details on responsible gaming tools available at sona103, please visit our Responsible Gaming page.

8.3 Consequences of Closure for Breach

Where an account is closed due to a proven breach of these Terms — including but not limited to bonus abuse, fraud, identity misrepresentation, or money laundering — sona103 reserves the right to withhold some or all of the balance held in the account, depending on the nature and severity of the breach. In cases involving fraud or money laundering, sona103 may be legally obligated to report the matter to relevant authorities and to withhold funds pending the outcome of any investigation.

8.4 Dormant Accounts

An account is classified as dormant if no login activity has been recorded for a continuous period of 12 months. sona103 will send a notification to the registered email address prior to classifying an account as dormant. Once classified as dormant, a monthly account maintenance fee of ৳200 or the remaining account balance (whichever is lower) may be applied until the balance reaches zero or the player reactivates the account by logging in and completing any outstanding KYC requirements. sona103 will provide at least 30 days' written notice before applying any dormancy fee.