Responsible Gaming at sona103

01 Age Restriction and Underage Play

sona103 is strictly an adults-only platform. You must be 18 years of age or older to register an account, make a deposit, or participate in any game or betting activity on the Platform. This policy applies to all players accessing sona103 from Bangladesh, regardless of the local legal gambling age in any specific sub-region.

During the account registration process, every applicant is required to confirm that they are aged 18 or above. sona103 reserves the right to request age-verification documentation at any point during a player's relationship with the Platform. Failure to provide satisfactory proof of age will result in account suspension and the withholding of any pending withdrawals pending verification.

Age Verification Process

When sona103 requests age verification, you will be asked to submit a clear scan or photograph of one of the following documents:

• Bangladesh National Identity Card (NID) showing full name and date of birth.
• A valid Bangladesh passport (biographical data page).
• A Bangladesh driving licence that includes your date of birth.

Verification is typically completed within 24 hours of document submission. Your account will remain accessible during this period, but withdrawals may be held until the check is complete.

02 Recognising Problem Gambling

Gambling is an entertainment activity that the vast majority of sona103 players enjoy without difficulty. However, for a small number of individuals, gambling can develop into a compulsive behaviour that negatively affects their financial wellbeing, relationships, and mental health. Recognising the early warning signs is the first and most important step toward getting help.

sona103 encourages every player to ask themselves the following questions honestly and regularly. If you answer "yes" to several of these, we strongly encourage you to contact our support team or activate one of our responsible gaming tools immediately.

03 Self-Exclusion Programme

sona103's self-exclusion programme allows any player to voluntarily suspend their access to the Platform for a defined period, or permanently. Self-exclusion is a serious commitment and is designed to provide a genuine break from gambling activity. Once activated, it cannot be reversed before the exclusion period ends.

Available Exclusion Periods

How to Activate Self-Exclusion

Self-exclusion can be requested through any of the following channels:

• Account Settings: Navigate to the Responsible Gaming section within your sona103 account dashboard and select your preferred exclusion period.
• Live Chat: Contact our 24/7 support team via the live chat feature and request immediate self-exclusion. The team will process your request within minutes.
• Email: Send a written request to support@sona103 from the email address linked to your account, stating your preferred exclusion period. Your account will be suspended within 24 hours of receipt.

Returning After Exclusion

When a temporary self-exclusion period ends, your account will not be automatically reactivated. You must submit a written request to support@sona103 to reinstate your account. sona103 will then apply a mandatory 24-hour cooling-off period before access is restored, during which you will be provided with information about our responsible gaming tools and asked to confirm your intention to return to gaming on the Platform.

04 Deposit and Spending Limits

Setting personal financial limits is one of the most effective ways to ensure that gambling remains within your entertainment budget. sona103 provides a comprehensive suite of financial controls that you can configure at any time, without requiring approval from our team.

Types of Financial Limits Available

• Daily Deposit Limit: The maximum total amount in BDT that you may deposit into your sona103 account within any 24-hour period. Example: ৳5,000 per day.
• Weekly Deposit Limit: A rolling 7-day cap on total deposits. Useful for players who prefer a longer-term budgeting horizon.
• Monthly Deposit Limit: A calendar-month ceiling on deposits, ideal for players who budget on a monthly basis.
• Daily Loss Limit: Caps the net amount you can lose in a single day. Once reached, all further wagering is blocked until midnight Bangladesh Standard Time (BST, UTC+6).
• Session Wagering Limit: Restricts the total amount wagered within a single login session, regardless of wins or losses.

How Limit Changes Are Applied

sona103 applies a deliberate asymmetry to limit changes to protect players from impulsive decisions:

• Reducing a limit takes effect immediately. If you lower your daily deposit limit from ৳10,000 to ৳3,000, the new lower limit applies the moment you save the change.
• Increasing a limit is subject to a mandatory 24-hour waiting period. This cooling-off window gives you time to reconsider before a higher limit becomes active, reducing the risk of impulsive overspending.

05 Time-Out and Cool-Off Features

A time-out is a shorter-duration break from gambling that sits between a regular pause and a full self-exclusion. It is designed for players who feel they are playing too frequently or spending too much time on the Platform but do not yet require the more formal structure of a self-exclusion period.

Available Time-Out Durations

• 24 Hours: A brief pause to step back and recharge, activated instantly from your account settings.
• 72 Hours (3 Days): A short break over a long weekend, during which no deposits or gameplay are possible.
• 1 Week: A full seven-day pause — a useful option following an unusually heavy gaming session.
• 2 Weeks: A more considered break that provides space for reflection without the formal weight of a self-exclusion.
• 4 Weeks (1 Month): A month-long time-out, bridging the gap between a standard cool-off and the 30-day self-exclusion option.
• 6 Weeks: The longest available time-out option, suitable for players dealing with temporary personal or financial pressures.

During a Time-Out

While a time-out is active on your sona103 account: all login attempts will be blocked; no deposits can be initiated through bKash, Nagad, Rocket, Upay, or any other connected payment method; all active bonus offers are paused; and you will not receive any promotional communications. Your account balance is preserved in full, and your account data remains intact for when the time-out period concludes.

Unlike a self-exclusion, a time-out cannot be ended early under any circumstances. This is intentional — the period is designed to create a genuine, enforced break. At the conclusion of the time-out, your account access is restored automatically, though we encourage you to review your gaming habits before resuming play.

06 Reality Check and Session Controls

Extended gaming sessions can cause players to lose track of time and money. sona103's reality check feature is designed to interrupt that immersion at intervals you define, giving you a factual snapshot of your current session and prompting a conscious decision about whether to continue.

How Reality Checks Work

You can configure reality checks to appear every 30 minutes, 60 minutes, or 90 minutes during an active session. When a reality check notification appears, it will display the following information clearly on your screen:

• Total duration of the current session (hours and minutes).
• Total amount wagered during the session in BDT.
• Net result of the session (profit or loss in ৳).
• Time elapsed since your last deposit.

After viewing the reality check, you may choose to continue playing or end the session. The check cannot be dismissed without actively acknowledging it — this ensures the information registers with the player rather than being unconsciously bypassed.

Wagering and Session Limits

Beyond reality checks, sona103 allows you to set a hard limit on total session duration. Once you reach your configured session time limit — for example, two hours of active gameplay — your session will be ended automatically and you will be logged out. You may log back in after a brief mandatory cool-off period of 15 minutes, designed to break the flow of uninterrupted play and encourage a conscious decision to continue or stop for the day.

07 Support and Counselling Resources

If you are concerned that gambling has become a problem for you or someone close to you, reaching out for help is a sign of strength, not weakness. sona103's support team is available 24 hours a day, seven days a week, to listen without judgement and to help you access the right tools and resources immediately.

Contacting sona103 Support

To speak with our responsible gaming team directly, use any of the following channels:

• Live Chat: Available 24/7 from within your sona103 account. Ask to speak with a Responsible Gaming specialist for priority routing.
• Email: Write to support@sona103 with the subject line "Responsible Gaming — Urgent Assistance" for expedited handling. Please use the email address registered to your account.

All responsible gaming communications are treated as strictly confidential. Your request will never be used as grounds for account penalties or restrictions beyond those you have specifically requested.

Seeking Professional Help

For players who need support beyond what sona103 can provide directly, we strongly encourage reaching out to qualified counselling and support services. Problem gambling is a recognised behavioural condition with effective treatments available, including cognitive-behavioural therapy (CBT), peer support groups, and financial counselling. Seeking professional help early leads to significantly better outcomes.

When speaking with a counsellor, it can be helpful to bring a record of your recent sona103 gaming activity — including session durations, deposit history, and win/loss records — to provide context. You can request a full account activity statement at any time by emailing support@sona103.

Supporting a Friend or Family Member

If you are concerned that someone close to you may be experiencing a gambling problem, the most helpful thing you can do is open a calm, non-judgmental conversation about what you have observed. Avoid ultimatums in the initial discussion — instead, express concern, listen actively, and share information about the responsible gaming tools available through sona103. Encourage them to contact our support team or a professional counsellor, and offer to assist them in taking that step if they are willing.

08 Protecting Minors — Parental Controls

sona103 takes its obligation to prevent underage gambling with the utmost seriousness. In addition to our own age verification processes, we encourage parents and guardians in Bangladesh to take proactive steps to prevent minors from accessing online gambling platforms — including sona103 — through shared or family devices.

Recommended Steps for Parents and Guardians

• Device-level controls: Use the parental control settings built into Android, iOS, Windows, or your home router to restrict access to gambling-related websites for devices used by children or teenagers.
• Browser-level filtering: Install a reputable content filtering browser extension or application that can block gambling category websites across all browsers on a shared device.
• Account security: Never share your sona103 login credentials with any household member, including older teenagers. Use a strong, unique password that is not stored in a shared password manager or browser profile.
• Log out after each session: Always log out of your sona103 account when you finish playing, especially on mobile devices that are accessible to other household members.
• Secure your payment accounts: Ensure that your bKash, Nagad, or other payment accounts used with sona103 are PIN-protected and not accessible to minors. Do not store payment credentials in an unsecured location.

Reporting Suspected Underage Use

If you have reason to believe that a minor has gained access to a sona103 account — whether your own or another player's — please report this to support@sona103 immediately. We will investigate the matter urgently, suspend the relevant account pending verification, and take appropriate action in accordance with our age verification policy. sona103 maintains a zero-tolerance position on underage gambling with no exceptions.